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From: cdippert@ix.netcom.com (Carole Dippert)
Subject: Tech Support Perspective
Status: RO
Content-Length: 566
Lines: 14

Three groups: Engineers, Support and Users, are given a task: 
to transport an egg from one side of a room to the other, using 
only rubber bands and a safety pin.

At the end of the day, the Engineers have a solution, but it turns 
out not to work. 

The Support people don't have a solution, but they have written a
24-page report on why the task is impossible.

In the Users room, there is egg everywhere.  All over the walls, 
over the floor, even on the ceiling.  "What did you do?" they are 
asked.  "Nothing", they say, "it was like this before we started".